In the business world, efficient communication is very important. When information reaches the intended recipient on time, they are able to act and pass the relevant output required in the next stage of the business processes. If the messaging chain is uninterrupted, then decisions making processes are fast tracked. This has the effect of increasing productivity, high sales volumes, profits and ultimately stakeholders’ value.
When staff in various departments are issued with email addresses upon been employed, they are able to send reports on their performance to the seniors who are able to make a timely intervention and decision. More so, communication to more than one person can be done simultaneously.
In spite of been outside the country, senior staff of an organization can be able to make decision or be consulted in a cheaper manner by use of an email that is linked to their phones, tablets or laptops which they use when on roaming. This is cheaper than making a telephone call which could be very expensive.
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Third, with email help, a trail of correspondence is recorded and can be retrieved in event there is a dispute. More so, it serves as a good reference so that a party to communication can remain relevant to the subject been discussed. It is possible to monitor which staff are not responding to customer enquiry in a timely manner. Therefore, an email helps in taking actions that may help the business from such non-responsive staff by monitoring the threads of their responses.
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Email addresses are critical for passing confidential information or reports to the right people in an organization. The sensitivity of such critical information is safeguarded by use of passwords that are unique to the address owner.
Tracking of email address that has been used to leak sensitive customer detail is very possible by simply conducting a system audit. That way, the culprits can easily be brought to book because the address is and passwords are unique to the owner of the email addresses.
It is therefore very clear that email has so many benefits to an organization and should be adopted by all organizations for purposes of communication. With emails, efficiency in messaging has been well demonstrated and cannot be over looked besides the cutting of operational costs associated with other ways of communicating like telephone. Record tracking has come out strongly and the question of misquoting does not arise. Email communication has the effect of improving the company image to the outside world. It also improves on trust because there is a written communication emanating from a recognized address.